Shipping Policy

Delivery Area

The PRODUCTS offered are currently available for delivery within Turkey only. It is not possible to place an order with a delivery address located outside this REGION.

The PRODUCTS will be shipped to the delivery address provided by the CUSTOMER during the ordering process.

Shipping Time

Your order will be delivered within 5–7 business days.

The time required to prepare the order, issue the invoice, and confirm the availability of the PRODUCTS in stock is indicated on our WEBSITE.

These delivery times do not include weekends or official public holidays.

Provided that the email address entered during the registration process is correct, the CUSTOMER will automatically receive an email notification when the PRODUCTS have been shipped.

Delivery Times and Costs

During the ordering process, the SELLER will inform the CUSTOMER of the estimated delivery times and applicable delivery options for the purchased PRODUCTS.

Shipping costs are calculated according to the selected delivery method.

If free shipping is not offered, the applicable shipping costs will be paid by the CUSTOMER in addition to the price of the purchased PRODUCTS.

Details regarding delivery times and shipping costs are provided on the WEBSITE.

DELIVERY CONDITIONS

The package will be delivered to the CUSTOMER against a signature and, where required, upon presentation of an identification document.

In the event that the CUSTOMER is unavailable at the time of delivery, a delivery notification may be left informing the CUSTOMER where and how the package can be collected.

DELIVERY ISSUES

At the end of the online ordering procedure, before confirming the order, the CUSTOMER will be informed of the estimated delivery date based on the selected carrier and delivery method.

Delivery is expected to take no more than thirty (30) days, unless otherwise specified during the ordering process.

If the order is not delivered within the applicable delivery period, the CUSTOMER may provide the SELLER with formal notice requesting delivery within a reasonable additional period.

If the PRODUCTS are still not delivered within that additional period, the CUSTOMER may terminate the contract in accordance with applicable law.

Upon receiving the CUSTOMER's termination notice, the SELLER will refund, without undue delay, the total amount paid for the PRODUCTS, including applicable taxes and delivery costs, using the same payment method originally used by the CUSTOMER for the purchase.

The SELLER remains responsible for the PRODUCTS until they have been delivered to the CUSTOMER.

The CUSTOMER is reminded that any visible damage or partial loss of the package should be reported to the carrier as soon as possible upon delivery and within the applicable period required by law.

For questions regarding shipping or delivery, please contact us through Ziyac.com.